This is an autobody shop that did great work and did it on a timely basis. They took care of
Worst customer service I've ever received in my life. Dropped off my car for repair on a Monday, George was very affable, very nice. He said it would be done by the end of the week and that he'd call. Thursday comes and I called him, now the car would be ready Monday next week. Huge inconvenience as I was told end of week. I call again on Monday, it will be done Tuesday. My mom spoke with him separately, she was told Tuesday or Wednesday. Finally I called him on Wednesday morning and George, clearly annoyed and clearly I am a nag and somehow an idiot, tells me 4:30 today. I never once received a phone call from him, I was the one who had to keep calling to see when it would be ready. I go in to pick it up, he doesn't even say hello, in fact the first thing he says to me is, "can you have your son stop moving my magazines please?" At this point I'm a little in shock at how rude and unprofessional and just weird this whole experience is. I comment that I feel like there is a lot of hostility coming from him and that I am receiving some horribly bad customer service. George begins to debase my feedback and belittle me when I requested that we just do whatever needed so that I could get out of there as quickly as possible. Very strange experience... the George that I dropped the car off with was a completely different person when I picked the car up- night and day. This guy George has some serious issues. If you do go here for car repair, just don't go near the magazines on the table unless you want an extra demoralizing experience.
The owner and I had spoke on the phone regarding an unfortunate Christmas Eve incident between my car and a deer. I had told him that my father would be bring the car in and what time would work for him. We set up the appointment and he was very nice, saying how glad he was that I was ok and asking me about Christmas, etc. Come the day of the appointment, my father brings the car in to be greeted with an awful attitude, saying I was supposed to bring my car in the day before and that he wouldn't look at it because my car is dirty ( which he proceeded to lecture my father on washing MY car) Please keep in mind this is right after I returned from a snow storm in NH to below zero temperatures! He never bothered to call me as he said he would, and did not even look at my car because it was dirty. I have used him before but after this incident it will be the last time without a doubt!
My vehicle after I hit a deer one night which was dramatic enough. I didn't have to stress about getting it repaired plus the enterprise rental is right next door.
Loved it took care of me got me on the road and great day considering I broke down.
George did a fantastic job on my car. I came to him after hitting a guard rail and now my car looks like it is brand new. The repair only took a couple days and they did a beautiful job detailing it.
Madison Auto Body is a US Car Repair based in Madison, Connecticut. Madison Auto Body is located at 1017 Boston Post Rd, Madison, CT 06443, USA.
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